Return Policy
At DmandFly, we value your satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to be fair and transparent, ensuring your peace of mind when shopping with us. Please read the details below to understand our return and refund process.
Eligibility for Returns
Products Not as Described: If the product you receive differs from the description, images, or videos on our website, you can return it without any return charges. We will cover the cost of return shipping in such cases.
Dissatisfaction with the Product: If the product matches the description but does not meet your expectations, you may return it. However, in this case, the return shipping cost will be borne by you.
Damaged or Defective Products: If your product arrives damaged or defective, please notify us within 7 days of receiving the item. We will arrange a free return and provide a replacement or refund as per your preference.
Unworn and Unused Condition: To qualify for a return, the product must be in its original condition, unworn, unused, and with all original tags and packaging intact.
Return Process
Initiate a Return: Contact our customer service team at dmandfly@gmail.com or via 01603258824 within 1 day of receiving your order in front of delivery rider. Provide your phone number and details about the issue.
Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back.
Shipping the Product: Pack the product securely to avoid damage during transit. Use the provided return label if applicable.
Inspection and Refund: Upon receiving the returned product, our team will inspect it. if there any issue raise from our end then you can return it without delivery charge, if not then you must need to return the product with delivery charge.
Refund Options
- Original Payment Method: Refunds will be credited to the original payment method used during the purchase.
- Store Credit: Alternatively, you may opt for store credit to use on future purchases.
Non-Returnable Items
Certain items are not eligible for returns:
- Products marked as "Final Sale."
- Gift cards.
- Customized or personalized items.
Important Notes
- Time Frame: All return requests must be made within 1 day of receiving your order.
- Shipping Costs: Free returns are applicable only for products that do not match the description or are defective. For other reasons, the customer is responsible for return shipping costs.
- Refund Processing Time: Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Contact Us
If you have any questions or concerns about our return policy, please reach out to us at:
- Email: dmandfly@gmail.com
- Phone: 01603258824
- Business Hours: 24/7
We’re here to ensure your shopping experience is exceptional. Thank you for choosing DmandFly E-Commerce Store.